If the sign-in link didn't work

What to do when the link says it's expired.

1. 1

   Read the message on screen. If it says the link may have expired or already been used, that's the usual one.

   

   You'll know it worked when: A red box headed “Sign-in link didn't work”, with the sign-in form underneath it.

   Each link works once and only for a short while. Pressing it a second time, or using yesterday's email, gives you this.

2. 2

   Type your email address again and press “Send sign-in link”.

   You'll know it worked when: “Check your email” again — and a new message arrives.

   Use the newest email. If you have several from Baseline in your inbox, the older links are already dead.

3. 3

   Press the link in the new email straight away, then press “Continue”.

   You'll know it worked when: You're in.

   You can ask for the link on one device and open it on another — a link requested on your laptop will work on your phone.

This page is for: Coach, Sub-association lead, Association lead, BBNZ viewer, Admin.